FAQ

Shipping & Delivery

Do you ship internationally?

No. We keep things entirely local and currently only ship within New Zealand.
How long will it take for my order to arrive?

We aim to pack and dispatch standard orders within 1–2 business days (please allow up to 3 business days if we are experiencing a high volume of orders!). Once your package is sent, the delivery timeframe depends on your shipping method: 

Tracked Courier (2+ cards, or 1 card upgraded to tracked): 1–2 working days between major towns and cities. Rural addresses: Please allow up to 3 additional working days. 

Standard Untracked Mail (1 card default): Shipped via NZ Post Standard Mail. Delivery typically takes up to 3 working days between major towns and cities. Rural addresses: Please allow up to 3 additional working days as rural letter delivery follows local regional schedules.
Will I receive a tracking number?

Tracked Courier: Yes. If you select the $5.00 Tracked Courier upgrade on a single card, or order two or more cards, a tracking link will be emailed to you when your order is dispatched. 

Standard Mail: No. If you stick with our standard $2.00 single-card untracked mail option, no tracking details
What if my order doesn't arrive?

Delays and losses are uncommon, but they can happen. If your tracked order has not arrived 5 working days after your shipping confirmation email, or your untracked card has not arrived after 10 working days, please email us at hello@petsunfiltered.co.nz with your order number. We will investigate the delivery and work with you on an appropriate remedy. For rural addresses, please allow an additional 3 working days.
Can I ship my order to a PO Box?

Yes, absolutely! We send these orders over the counter through NZ Post.
How does your rural shipping work?

If you are ordering a single card via our $2.00 Standard Mail, there is no extra fee for rural delivery. If you are ordering 2+ cards or upgrading a single card to Tracked Courier, you must select Tracked Courier - Rural Delivery (+$10.70) at checkout.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express and UnionPay cards, plus Shop Pay, Apple Pay and Google Pay where your device supports them. All payments are processed securely through Shopify.
Are your prices inclusive of GST?

All prices are shown in New Zealand Dollars (NZD). Pets Unfiltered is a small business and is not registered for GST; therefore, the price you see displayed on our website is the final total price you pay, and no GST is added at checkout.
Can I change or cancel my order after placing it?

Because we pack and dispatch orders quickly, we cannot guarantee changes or cancellations. If you notice a mistake in your order details or address, please email us immediately at hello@petsunfiltered.co.nz and we will do our best to catch it before it leaves.

Product Details

Are your cards customisable?

No. All of our pet cards feature pre-made designs. We do not offer personalised text or custom pet photo options at this time, meaning our cards are printed and ready to ship to you immediately.
What size are the cards, and do they come with envelopes?

Our cards are A6 size (105mm x 148mm). Every card comes with a white C6 envelope, packed in a clear protective sleeve.
Will the physical card look exactly like it does on my screen?

We make every effort to display true colours on our website. However, because different phone and computer screens display colours differently, physical printed colours may vary slightly from what you see on your screen.

Returns & Refunds

Can I return a card if I change my mind?

Because our cards are pre-made items, we do not offer returns, refunds, or exchanges for a change of mind or if you buy the wrong card by mistake. Please check your cart details carefully before finalising your payment.
What happens if my order arrives damaged or bent?

We package our cards carefully, but if your order arrives damaged, contains the wrong product, or does not match the description on the website, you are completely covered under the New Zealand Consumer Guarantees Act. Please email us at hello@petsunfiltered.co.nz ideally within 7 days of delivery with your order number and photos of the damage, and we will organise a replacement or a full refund.

B2B & Wholesale

Can I stock Pets Unfiltered cards in my retail shop?

Absolutely! Bring a little pet personality to your shelves with Pets Unfiltered - NZ-made greeting cards that are funny, loving and a little too honest. We’d love to hear from pet shops, gift shops, boutiques, vet clinics, groomers, kennels and other NZ businesses with pet-loving customers. Interested in becoming a stockist? Email hello@petsunfiltered.co.nz for wholesale pricing and display options.