Terms of service

Terms of Service

Last updated: November 2026

These Terms of Service apply to all purchases made through the Pets Unfiltered website. Pets Unfiltered is operated in New Zealand. By placing an order through this website, you agree to these terms.

Products
Pets Unfiltered sells pre-made greeting cards and related stationery products. We make every reasonable effort to ensure that product descriptions, images, colours, and prices are accurate. However, colours may appear slightly different depending on your screen or device.

Products are subject to availability. If we cannot supply an item that you have ordered, we will contact you as soon as possible and provide an appropriate remedy, which may include a full refund.

Prices and Payment
All prices are shown in New Zealand Dollars (NZD). Pets Unfiltered is a small business and is not registered for GST; therefore, the price you see displayed on our website is the final total price you pay, and no GST is added at checkout.

The price payable is the price shown at checkout before you complete your order. Delivery charges are automatically calculated and will be shown clearly before you make payment.

We reserve the right to correct genuine pricing or listing errors. If an order has been placed using an obvious error, we will contact you before processing it and give you the option to confirm the order at the correct price or receive a full refund.

Orders
After placing an order, you should receive an order confirmation by email. This confirms that we have received your order but does not mean that the order has been dispatched. Please check your order information carefully before completing payment. Contact us as soon as possible if you notice an error.

Shipping and Delivery
We currently only ship to addresses within New Zealand.

  • We can deliver to both physical addresses and NZ Post PO Boxes / Private Bags.
  • Shipping costs and estimated delivery times are calculated and displayed at checkout.
  • If you select and pay for Tracked Courier at checkout, a tracking number will be emailed to you once your order has been dispatched. Orders of 2+ cards include Tracked Courier as part of the delivery charge shown at checkout.
  • Please check your address carefully before completing your order. We may not be able to replace or refund an order delayed or undelivered because an incorrect or incomplete address was supplied.

Returns and Change of Mind
Because our cards are pre-made items, we do not offer refunds, returns, or exchanges for a change of mind. Please review your cart carefully before completing your purchase.

Damaged, Faulty, or Missing Orders
We package our cards carefully, but if your order arrives damaged, contains the wrong product, or does not match the description on the website, you are completely covered under the New Zealand Consumer Guarantees Act. Please email us at hello@petsunfiltered.co.nz ideally within 7 days of delivery with your order number and photos of the damage, and we will organise a replacement or a full refund.

Consumer Guarantees Act & Fair Trading Act
Nothing in these Terms of Service limits or excludes any rights you have as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our products will be provided in accordance with statutory guarantees, meaning they will be of acceptable quality, match their description, and be fit for purpose.

Website Content & Intellectual Property
The content on this website, including text, artwork, illustrations, photographs, logos, and card designs, is owned by Pets Unfiltered or used with permission exclusively. You must not copy, reproduce, modify, sell, or commercially use our content or card designs without our express written permission.

Email Marketing & Privacy
We collect and use personal information in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy. This includes information needed to process and deliver your order.

In compliance with the Unsolicited Electronic Messages Act 2007, we will only send you marketing or promotional emails if you have explicitly given us permission by opting in (checking the relevant box) during the checkout process or via our site subscription. You can opt out at any time.

Governing Law
These terms are governed by the laws of New Zealand. Any disputes will be dealt with exclusively under New Zealand law.

Contact
If you have a question about these terms, an order, or a product, please contact: