Shipping policy

Shipping and Delivery Policy

Last updated: November 2026

Welcome to Pets Unfiltered. We are a small business operating out of Wellington, and we want to get your pet cards into your hands as smoothly as possible. Please review our shipping practices, rates, and timelines below before placing your order.

1. Where We Ship
We currently only ship within New Zealand. We do not offer international shipping at this time.

2. Shipping Methods & Delivery Timelines
We aim to process, package, and dispatch standard orders within 1–2 business days (please allow up to 3 business days if we are experiencing a high volume of orders).
Once your order has been handed over to our delivery partners, the delivery timeframe depends on the shipping method selected at checkout:

  • Standard Untracked Mail (1 Card default): Shipped via NZ Post Standard Mail. Delivery typically takes up to 3 working days between major towns and cities, but can take longer depending on regional postal cycles. (Rural addresses: Please allow up to 3 additional working days as rural letter delivery follows local regional schedules).
  • Tracked Courier (2+ cards, or one card upgraded): 1–2 working days between major towns and cities. Rural addresses may take up to 3 additional working days.
  • Please note that delivery times may take slightly longer during public holidays and busy seasonal periods like Christmas.

3. Quantity Discounts & Shipping Rates
We keep our pricing simple! Volume discounts are automatically applied to your items as you add more to your cart, and shipping is calculated separately at checkout based on the size of your order.

  • 1 Card: $7.90
    • Shipping choices at checkout: $2.00 Standard Untracked Mail or $5.00 Tracked Courier Upgrade.
  • 2 Cards: $15.00 + $5.00 Tracked Courier ($20.00 Total Checkout)
  • 3 Cards: $21.00 + $5.00 Tracked Courier ($26.00 Total Checkout)
  • Each Extra Card: Add +$6.00 per card (Your checkout total increases by $6.00 per additional card)

4. Rural Courier Surcharge
If you are ordering 2+ cards or upgrading a single card to Tracked Courier, you must select Tracked Courier - Rural Delivery (+$10.70) at checkout.

  • How it works: NZ Post charges an additional fee for tracked courier deliveries to rural properties. Our standard tracked courier fee is $5.00, so the rural rate is $10.70 in total, which includes a $5.70 rural courier surcharge.
  • Accidental omissions: If the Tracked Courier – Urban Delivery rate is selected for a rural address, we will email you to collect the $5.70 balance before dispatch. If it isn’t paid within 5 days, we’ll cancel the order and refund you in full.

5. Delivery to PO Boxes & Private Bags
We can deliver to NZ Post PO Boxes and Private Bags. We send these orders over the counter at NZ Post. If a tracked service isn't available for your address, we'll contact you to discuss alternative delivery options.

6. Delivery to Physical Street Addresses
Tracked orders are sent by NZ Post Courier.
Untracked orders are sent using NZ Post Standard Mail.

7. Address Accuracy
Please check your address carefully before completing your order. We may not be able to replace or refund an order delayed or undelivered because an incorrect or incomplete address was supplied.

8. Undelivered Items
Delays and losses are uncommon, but they can happen. If your tracked order hasn't arrived 5 working days after your shipping confirmation email, or your untracked card hasn't arrived after 10 working days, please email us at hello@petsunfiltered.co.nz with your order number and we'll process a refund or send you a replacement. For rural addresses, add 3 working days to either timeframe.